Super Baj Help Center – Answers to all your questions
It's completely normal to have a lot of questions when you're new to an online betting platform — how to open an account, when a Mobile Pay deposit will reflect in your balance, how long withdrawals take. Super Baj's Help Center is built so you can find answers and resolve most issues on your own, without having to contact support every time.
That said, some issues can't be solved just by reading a guide. For those, Super Baj offers 24/7 live chat support. You can communicate in Bangla, either by speaking or typing. An agent typically connects within 30 seconds to 2 minutes.
What to do if you forget your password?
This is one of our most frequently asked questions. On the login page, click the "Forgot Password?" link. Enter your registered mobile number and an OTP will be sent to you. Use it to set a new password. The whole process takes under 3 minutes.
If your mobile number has changed or you no longer have access to it, please reach out via email. You will be asked to provide your NID details for identity verification.
I made a deposit but my balance hasn't updated — what should I do?
First, wait 10 minutes — network delays can occasionally cause a slight hold-up. If funds still haven't arrived after 10 minutes, copy the transaction ID from your Mobile Pay/Nagad SMS and head to live chat. The support team will verify it immediately and resolve the issue.
In most cases, the issue is a missing reference number, which prevents the transaction from being matched. If you have the transaction ID, a manual credit can still be applied.
Can I close my account?
Yes, if you ever feel like you need a break or want to limit your activity, you can request a temporary or permanent account suspension. Super Baj takes responsible gaming seriously and welcomes requests like this. For more details, visit the Responsible Gaming page Read.
Why haven't I received my bonus?
There are a few common reasons for not receiving a bonus. First, some bonuses require a specific promo code. Second, the offer may have already expired. Third, bonuses are not awarded if multiple accounts exist on the same device or IP address. If you believe you missed a bonus by mistake, contact support — the issue will be investigated and resolved where possible.
What if I sent money to the wrong account?
This is an urgent situation. Contact live chat as soon as possible and provide your transaction ID. If the incorrect number is not linked to any Super Baj account, you will need to follow Mobile Pay/Nagad's own recovery process. Super Baj will provide all possible assistance in that case.
